FAQ

Our answers to frequently asked questions.

Please feel free to ask us anything via mail info@hotellvb.de or telephone +49 (30) 69 57 000.

What are the times for check-in and check-out?

Check-in: from 3 pm

Check-out: until 11 am

Can I cancel my reservation?

The cancellation policy depends on the rate booked and is stated in the reservation confirmation.

  • The Hotdeal-Rate is not cancellable or changeable free of charge
  • The best flexible rate is cancellable until 1 day before the arrival 3 pm
  • In case of a cancellation outside the cancellation window we charge 90% of the total reservation costs in case we are not able to resell the room

Can I reserve a parking lot?

Reserving a parking space is not possible! A limited number of free parking spaces are available directly behind the hotel. Parking only with valid permits is acceptable! You can get a permit for security at the reception depending on availability. When you hand the permit back you will of course get your security back.

Is the breakfast included?

Yes, breakfast is always included. 

Is room service available?

Hotel Ludwig van Beethoven is a hotel garni and does not offer food except the breakfast buffet. Therefor we do not have room service.

What time is breakfast served?

Between 7 and 10 am.

Can I bring my pet?

Yes, pets are welcome. There is a daily charge of 10€ per pet.

Please don´t bring your pet to the breakfast-room.

Do you offer handicapped accessible rooms?

Yes, our hotel has one handicapped accessible room.

Is it cheaper to book online?

On our site, you will find a number of deals that are cheaper than on other booking platforms. You can save 5%.

Is WiFi available at the hotel/in the room?

WiFi is available free of charge in the rooms and in public areas.

Do I need a credit card to book a room?

The hotel does not take reservations without a guarantee, for this reason we ask for your credit card details in the process.

In case you do not have a credit card you are also able to pay via PayPal, Sofortüberweisung or bank transfer. Please be advised that in case of a bank transfer, different rates may apply.

Do you offer non-smoking rooms?

Every room is a non-smoking room.

What are the reception opening hours?

The reception is open 24 hours and our colleagues will be at your service day and night.

Is there a mini bar in the room?

No, if you like to drink something, the hotel bar is located on the 2nd floor and is open everyday until midnight.

If you need to cool down medicine, our friendly reception staff can help you 24/7.

Does the hotel offer a Meetingroom?

Yes, for small meetings we can offer you a room for 18 people in total. The room is equipped with flipchart, overhead projektor, whiteboard and a movable screen.

Is there a possibility to store my valuables in the room?

There are no safes or deposit boxes in the rooms. A central safe is located at the reception. If you like to store your valuables, our reception staff will gladly take care of that 24/7.

Please be advised that the hotel  is not eligible for any lost valuables stored in the rooms